1. Introduction
We at Xclusive Kitchens (“we”, “our”, “us”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://xclusivekitchens.co.uk) and engage with our services, including media-walls (design, installation). We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. Data Controller
Xclusive Kitchens
If you have any questions about this policy or our practices, please contact us

3. Information We Collect
We may collect and process the following personal data when you interact with us:

• Identity data: name, title, date of birth (if relevant)
• Contact data: billing address, shipping address, email address, telephone numbers
• Transaction data: details of products/services you purchase, installation projects, payment information (we don’t store full payment card details)
• Technical data: IP address, login data, browser type & version, time zone setting, cookie data, usage data
• Marketing & communications data: your preferences in receiving marketing from us and your communication preferences

4. How We Collect Your Data
We use different methods to collect your data including:

• Direct interactions: when you fill in contact forms, book appointments, request quotes, purchase products or services.
• Automated technologies or interactions: as you interact with our website, we may automatically collect usage and technical data.
• Third parties or publicly available sources: analytics providers, advertising networks, search information providers.

5. How We Use Your Data
We will only use your personal data when the law allows us to. Typically, we will use your data in the following ways:

• To provide you with products and services, including design, manufacture, installation, maintenance of kitchens or media walls.
• To manage your account, process orders, payments, and fulfil your orders.
• To manage our relationship with you which may include notifying you about changes to our services or this Privacy Policy.
• To enable you to participate in interactive features of our service if you choose to.
• For marketing purposes (where you have given consent), to send you promotional information about products/services we believe may interest you.
• To analyse and improve our website, products/services, marketing, customer relationships and experiences.
• To comply with legal or regulatory obligations.

6. Disclosure of Your Data
We may share your personal data with:

• Service providers and suppliers who support our operations (installation contractors, delivery services, payment processors).
• Professional advisers and auditors.
• Regulatory or legal authorities if required by law.
• Marketing and advertising partners (only if you consent or legitimately expect this).
  We require all third-party processors to respect the security of your data and to treat it in accordance with the law.

7. International Transfers
We may transfer your personal data outside the UK (e.g., our service providers in other countries). Whenever we do so, we ensure there are appropriate safeguards in place, such as standard contractual clauses approved by the UK government.

8. Data Retention
We will keep your personal data for no longer than necessary for the purposes for which we collected it. Typically:

• Transaction and account data: retained for 6 years (for tax and warranty purposes).
• Marketing data: kept until you opt-out.
• Analytics and technical data: retained for up to 24 months unless longer period is required for business or legal reasons.

9. Your Legal Rights
Under UK GDPR you have rights including:

• The right to access your personal data.
• The right to have inaccurate or incomplete data corrected.
• The right to have your data erased (in certain circumstances).
• The right to restrict or object to our processing of your data.
• The right to data portability.
• The right to withdraw consent at any time where this is the legal basis for processing.
  If you wish to exercise any of these rights, please contact us at [insert contact email].
  If you believe we have not complied with data protection laws you may complain to the Information Commissioner’s Office (ICO).

10. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good user experience and allows us to improve our site. We use essential cookies, analytics cookies, marketing cookies. You can manage your cookie preferences via our cookie banner or browser settings.

11. Security and Your Data
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. We review our security practices regularly.

12. Links to Other Websites
Our website may include links to other websites which are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We have no control over and are not responsible for the content or practices of these sites. We recommend you check their privacy policies.

13. Changes to This Privacy Policy
We may update this policy from time to time and will post the new version on our website. You should check this page occasionally to stay informed. The date at the top reflects the last update.

14. Contact Us
If you have any questions or concerns about this policy or how we use your data:
Xclusive Kitchens