COMPLAINT POLICY

Last updated February 10, 2020

 

Xclusive Fireplaces Kitchens Limited aim to provide high quality services which meet your needs. We believe we achieve this most of the time, however, if we are not meeting professional expectations, please let us know.

In order to ensure our services, remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with Xclusive Fireplaces Kitchens Limited.

If you are unhappy with an individual working for/or on behalf of Xclusive Fireplaces Kitchens Limited, it is best to speak to another member of staff directly. If you feel this is difficult or inappropriate, then speak to the staff member’s manager or the Director.

Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director.

All written complaints will be logged. You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied, please write to the Director who will report the matter at the next Senior Management meeting, which will decide on any further steps to resolve the situation.

Finally, please also let us know if you are happy with Xclusive Fireplaces Kitchens Limited services.

Contact details:

 

Address

Xclusive Bedrooms Fireplaces Kitchens Sheffield, 738 Attercliffe Rd , Sheffield, S9 3RQ

 Phone

0114 327 3535